What your negative review says doesn’t actually matter. And, statistics argue that negative reviews can increase conversions by up to 85%. In fact, 52% of consumers trust a software product more if it has negative reviews. So when you have a few reasonably negative reviews peppered in there, people tend to trust your brand even more. If all of your reviews are positive, they come off as fake. In fact, sometimes they add a bit of authenticity to your brand.Īnd this makes a lot of sense when you really think about it. Small businesses with a 1–1.5 rating on Google generate 33% less revenue than the average businessīut the good news is that negative reviews don’t necessarily have negative consequences.More than four negative reviews about a company or product may decrease sales by 70%.Only 13% of consumers will consider a business with 1 or 2 stars.Plus, negative reviews have actual consequences: All those meetings, early mornings, and late nights can be instantly deflated by just one bad review. That’s because you’ve invested so much into your business. You get angry, defensive, and annoyed just as if someone were personally attacking you. Getting negative online reviews is tough. Let’s dive in! The Impact of Negative Reviews for Your Business Then we’ll give you 13 tips for responding to negative reviews with tact.įinally, we’ve come up with 6 awesome response templates that you can use to save time as you respond to negative online reviews. More specifically, we’ll see how negative online reviews impact your business. In today’s article, we’re going to look at some negative review response examples and templates.
YELP REVIEW TEMPLATE HOW TO
Do you know how to respond to negative reviews without getting angry or defensive? And did you know that the way you respond can lead to major benefits (or downfalls) to your business?
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